--- title: Blog | Customer-Owner description: Customer-Owner | Discover our latest insights, services, and approach to health care on our official Southcentral Foundation Nuka System of Care blog. --- [![Nuka System of Care](https://blog.scfnuka.com/hs-fs/hubfs/raw_assets/public/SouthcentralFoundation_January2024/images/Nuka-System-of-Care-website-logo.png?width=506&height=186&name=Nuka-System-of-Care-website-logo.png "Nuka System of Care")](https://scfnuka.com/) - [Home](https://scfnuka.com/) - [About Us](https://scfnuka.com/about-us/) - [What is Nuka?](https://scfnuka.com/about-us/#what) - [Mission-Vision](http://scfnuka.com/our-story/#mission) - [Nuka FAQs](https://scfnuka.com/our-story/#nukafaqs) - [Leadership](https://scfnuka.com/our-story/#leadership) - [Awards & Recognitions](https://scfnuka.com/our-story/#awards) - [Opportunities](https://scfnuka.com/opportunities/) - [Conferences](https://scfnuka.com/opportunities/conferences/) - [Nuka Conference](https://events.bizzabo.com/649621) - [Trainings](https://scfnuka.com/opportunities/trainings/) - [Working with the Alaska Native Population](https://events.bizzabo.com/582902) - [Core Concepts](https://scfnuka.com/opportunities/trainings/core-concepts/) - [Integrated Care Training](https://scfnuka.com/opportunities/trainings/integrated-care-training/) - [Motivational Interviewing](https://scfnuka.com/opportunities/trainings/motivational-interviewing/) - [Certified Chemical Dependency Counselors Training](https://events.bizzabo.com/704751) - [Cultural Humility Training](https://events.bizzabo.com/564874) - [Team Opportunities](https://scfnuka.com/opportunities/team-opportunities/) - [Site Visits](https://scfnuka.com/opportunities/team-opportunities/site-visits/) - [Team Dynamics Workshop](https://scfnuka.com/opportunities/team-opportunities/team-dynamics-workshop/) - [Leadership Team Assessment and Workshop](https://scfnuka.com/leadership-team-assessment-and-workshop/) - [Students](https://scfnuka.com/opportunities/students/) - [Learning Experiences](https://scfnuka.com/opportunities/students/learning-experience/) - [Internship / Fellowship Opportunities](https://scfnuka.com/opportunities/students/internship-fellowship-opportunities/) - [Short-Term Observation](https://scfnuka.com/opportunities/students/short-term-observation/) - [Scholarship](https://www.southcentralfoundation.com/careers/scholarship_opportunities/) - [Calendar](https://scfnuka.com/calendar/) - [Services We Offer](https://scfnuka.com/services/) - [Executive & Leadership](https://scfnuka.com/services/executive-leadership/) - [Leadership Team Assessment and Workshop](https://scfnuka.com/leadership-team-assessment-and-workshop/) - [Leadership](https://scfnuka.com/services/executive-leadership/leadership/) - [Workforce Development](https://scfnuka.com/services/executive-leadership/workforce-development/) - [Clinical Professionals](https://scfnuka.com/services/clinical-professionals/) - [Behavioral Health](https://scfnuka.com/services/clinical-professionals/behavioral-health/) - [Trauma Informed Care](https://scfnuka.com/services/clinical-professionals/trauma-informed-care/) - [Primary Care](https://scfnuka.com/services/clinical-professionals/primary-care/) - [Improvement & Innovation](https://scfnuka.com/services/improvement-innovation/) - [Customer and Community Engagement](https://scfnuka.com/services/improvement-innovation/customer-community-engagement/) - [Data and Information Management](https://scfnuka.com/services/improvement-innovation/data-and-information-management/) - [Strategy and Improvement](https://scfnuka.com/services/improvement-innovation/strategy-and-improvement/) - [Facility Design](https://scfnuka.com/services/improvement-innovation/facility-design/) - [Software](https://scfnuka.com/nuka-strategic-planning-software/) - [Resources](https://scfnuka.com/resources/) - [Playbooks](https://scfnuka.com/resources/playbooks/) - [Documents](https://scfnuka.com/resources/documents/) - [Media](https://scfnuka.com/resources) - [Podcasts](https://scfnuka.com/resources/podcasts/) - [Videos](https://scfnuka.com/resources/videos/) - [Nuka Webinar Series](https://scfnuka.com/resources/webinar/) - [Articles](https://scfnuka.com/resources/articles/) - [Blog](https://blog.scfnuka.com/) - [Contact Us](https://scfnuka.com/contact-us/) [![Nuka System of Care](https://blog.scfnuka.com/hs-fs/hubfs/raw_assets/public/SouthcentralFoundation_January2024/images/Nuka-System-of-Care-website-logo.png?width=506&height=186&name=Nuka-System-of-Care-website-logo.png "Nuka System of Care")](https://scfnuka.com/) - [Home](https://scfnuka.com/) - [About Us](https://scfnuka.com/about-us/) - [What is Nuka?](https://scfnuka.com/about-us/#what) - [Mission-Vision](https://scfnuka.com/about-us/#mission) - [Nuka FAQs](https://scfnuka.com/about-us/#nukafaqs) - [Leadership](https://scfnuka.com/about-us/#leadership) - [Awards & Recognitions](https://scfnuka.com/about-us/#awards) - [Opportunities](https://scfnuka.com/opportunities/) - [Conferences](https://scfnuka.com/opportunities/conferences/) - [Nuka Conference](https://events.bizzabo.com/649621) - [Trainings](https://scfnuka.com/opportunities/trainings/) - [Working With the Alaska Native Population](https://events.bizzabo.com/582902) - [Core Concepts](https://scfnuka.com/opportunities/trainings/core-concepts/) - [Integrated Care Training](https://scfnuka.com/opportunities/trainings/integrated-care-training/) - [Motivational Interviewing](https://scfnuka.com/opportunities/trainings/motivational-interviewing/) - [Certified Chemical Dependency Counselors Training](https://events.bizzabo.com/704751) - [Cultural Humility Training](https://events.bizzabo.com/564874) - [Team Opportunities](https://scfnuka.com/opportunities/team-opportunities/) - [Site Visits](https://scfnuka.com/opportunities/team-opportunities/site-visits/) - [Team Dynamics Workshop](https://scfnuka.com/opportunities/team-opportunities/team-dynamics-workshop/) - [Leadership Team Assessment and Workshop](https://scfnuka.com/leadership-team-assessment-and-workshop/) - [Students](https://scfnuka.com/opportunities/students/) - [Learning Experiences](https://scfnuka.com/opportunities/students/learning-experience/) - [Internship / Fellowship Opportunities](https://scfnuka.com/opportunities/students/internship-fellowship-opportunities/) - [Short-Term Observation](https://scfnuka.com/opportunities/students/short-term-observation/) - [Scholarship](https://www.southcentralfoundation.com/careers/scholarship_opportunities/) - [Calendar](https://scfnuka.com/calendar/) - [Services We Offer](https://scfnuka.com/services/) - [Executive & Leadership](https://scfnuka.com/services/executive-leadership/) - [Leadership Team Assessment and Workshop](https://scfnuka.com/leadership-team-assessment-and-workshop/) - [Leadership](https://scfnuka.com/services/executive-leadership/leadership/) - [Workforce Development](https://scfnuka.com/services/executive-leadership/workforce-development/) - [Clinical Professionals](https://scfnuka.com/services/clinical-professionals/) - [Behavioral Health](https://scfnuka.com/services/clinical-professionals/behavioral-health/) - [Trauma Informed Care](https://scfnuka.com/services/clinical-professionals/trauma-informed-care/) - [Primary Care](https://scfnuka.com/services/clinical-professionals/primary-care/) - [Improvement & Innovation](https://scfnuka.com/services/improvement-innovation/) - [Customer and Community Engagement](https://scfnuka.com/services/improvement-innovation/customer-community-engagement/) - [Data and Information Management](https://scfnuka.com/services/improvement-innovation/data-and-information-management/) - [Strategy and Improvement](https://scfnuka.com/services/improvement-innovation/strategy-and-improvement/) - [Facility Design](https://scfnuka.com/services/improvement-innovation/facility-design/) - [Software](https://scfnuka.com/nuka-strategic-planning-software/) - [Resources](https://scfnuka.com/resources/) - [Playbooks](https://scfnuka.com/resources/playbooks/) - [Document](https://scfnuka.com/resources/documents/) - [Media](https://scfnuka.com/resources/) - [Podcasts](https://scfnuka.com/resources/podcasts/) - [Videos](https://scfnuka.com/resources/videos/) - [Nuka Webinar Series](https://scfnuka.com/resources/webinar/) - [Articles](https://scfnuka.com/resources/articles/) - [Blog](https://blog.scfnuka.com/) - [Contact Us](https://scfnuka.com/contact-us/) You are here: [Home](https://scfnuka.com) / Blog ### Tag Archive for: customer owner ## [Three Customer Satisfaction Measures Tracked in the Nuka System of Care](https://blog.scfnuka.com/three-customer-satisfaction-measures-tracked-in-southcentral-foundations-nuka-system-of-care) [![Three Customer Satisfaction Measures Tracked in the Nuka System of Care](https://blog.scfnuka.com/hubfs/2H1A1971-1.jpg)](https://blog.scfnuka.com/three-customer-satisfaction-measures-tracked-in-southcentral-foundations-nuka-system-of-care) Having a good understanding of the customer experience is critical for health care organizations to more effectively make changes and improvements to the system. Although overall customer... [Read more](https://blog.scfnuka.com/three-customer-satisfaction-measures-tracked-in-southcentral-foundations-nuka-system-of-care) November 19, 2024 ## [Reducing Harm with Predictive Modeling and Impact Analysis](https://blog.scfnuka.com/reducing-harm-with-predictive-modeling-and-impact-analysis) [![Reducing Harm with Predictive Modeling and Impact Analysis](https://blog.scfnuka.com/hubfs/crop-doctor-typing-laptop.jpg)](https://blog.scfnuka.com/reducing-harm-with-predictive-modeling-and-impact-analysis) The effective use of data is critical in the field of health care. Southcentral Foundation has been refining and improving its data systems for many years, including establishing our Data Services... [Read more](https://blog.scfnuka.com/reducing-harm-with-predictive-modeling-and-impact-analysis) June 6, 2024 ## [Encounter Optimization at Southcentral Foundation](https://blog.scfnuka.com/encounter-optimization-at-southcentral-foundation) [![Encounter Optimization at Southcentral Foundation](https://blog.scfnuka.com/hubfs/_D1A0695.jpg)](https://blog.scfnuka.com/encounter-optimization-at-southcentral-foundation) With health care organizations under increasing pressure to reduce costs, one area that is worth examination is scheduling and logistics. Ensuring that appointments are handled as efficiently as... [Read more](https://blog.scfnuka.com/encounter-optimization-at-southcentral-foundation) April 18, 2024 ## [Relationship-Based Care and Improved Health Outcomes](https://blog.scfnuka.com/relationship-based-care-and-improved-health-outcomes) [![Relationship-Based Care and Improved Health Outcomes](https://blog.scfnuka.com/hubfs/Imported_Blog_Media/RBC-2.jpg)](https://blog.scfnuka.com/relationship-based-care-and-improved-health-outcomes) According to an article recently published by the BBC, a study conducted by the University of Exeter has revealed that patients who see the same doctor have lower death rates. The BBC writes... [Read more](https://blog.scfnuka.com/relationship-based-care-and-improved-health-outcomes) July 11, 2018 ## [Best Practices for System Transformation Part 2: Strategic Planning](https://blog.scfnuka.com/system-transformation-strategic-planning) [![Best Practices for System Transformation Part 2: Strategic Planning](https://blog.scfnuka.com/hubfs/Imported_Blog_Media/Best-Practices-System-Transformation-Strategic-Planning-2.jpg)](https://blog.scfnuka.com/system-transformation-strategic-planning) Strategic planning is very important for a wide variety of organizations. Being able to chart the direction for an organization and decide how to allocate resources for the future is a critical... [Read more](https://blog.scfnuka.com/system-transformation-strategic-planning) March 29, 2018 ## [Best Practices for System Transformation Part 1: Supporting Operations and Innovation](https://blog.scfnuka.com/system-transformation-supporting-operations-and-innovation) [![Best Practices for System Transformation Part 1: Supporting Operations and Innovation](https://blog.scfnuka.com/hubfs/Imported_Blog_Media/Best-Practices-for-system-transformation-supporting-operations-and-innovation-2.jpg)](https://blog.scfnuka.com/system-transformation-supporting-operations-and-innovation) Previous articles on this blog have given an overview of how SCF transformed its system upon taking responsibility for primary care for the Alaska Native community in southern Alaska. Before,... [Read more](https://blog.scfnuka.com/system-transformation-supporting-operations-and-innovation) March 20, 2018 ## [Community Engagement: A Key Component of Quality Health Care](https://blog.scfnuka.com/community-engagement-component-quality-health-care) [![Community Engagement: A Key Component of Quality Health Care](https://blog.scfnuka.com/hubfs/Imported_Blog_Media/Community-Engagement-Key-Component-of-Quality-Health-Care-1500x430-2.png)](https://blog.scfnuka.com/community-engagement-component-quality-health-care) Engaging customers is critically important in health care. SCF works to engage individuals and families through our relationship-based Nuka System of Care, with providers forming strong, long-term... [Read more](https://blog.scfnuka.com/community-engagement-component-quality-health-care) December 27, 2017 ## [The Impact of Relationship-Based Care](https://blog.scfnuka.com/impact-relationship-based-care) [![The Impact of Relationship-Based Care](https://blog.scfnuka.com/hubfs/Imported_Blog_Media/Impact-of-Relationship-Based-Care-2.jpg)](https://blog.scfnuka.com/impact-relationship-based-care) SCF undertook a major study on relationship-based care. The purpose of this study was to investigate whether customer-owners who are empanelled (chose to be assigned) to a primary care provider... [Read more](https://blog.scfnuka.com/impact-relationship-based-care) December 7, 2017 ## [Relationships](https://blog.scfnuka.com/relationships) [![Relationships](https://blog.scfnuka.com/hubfs/Imported_Blog_Media/1174-featured-1030x439-2.jpg)](https://blog.scfnuka.com/relationships) Excerpt from SCF’s 30-year Report Southcentral Foundation (SCF) recognizes that health care is about people and relationships. Alaska Native people have always lived life in “community,”... [Read more](https://blog.scfnuka.com/relationships) April 10, 2017 ## [Customer-Ownership](https://blog.scfnuka.com/customer-ownership) [![Customer-Ownership](https://blog.scfnuka.com/hubfs/Imported_Blog_Media/D1A0340-Cropped-1030x632-2.jpg)](https://blog.scfnuka.com/customer-ownership) Excerpt from Southcentral Foundation’s 30-year Report Southcentral Foundation’s (SCF) arrangements with the Indian Health Service (IHS) to take over the entire primary care system in 1998, and... [Read more](https://blog.scfnuka.com/customer-ownership) April 3, 2017 Page 1 of 163 - 1 - [2](https://blog.scfnuka.com/tag/customer-owner/page/2) - [›](https://blog.scfnuka.com/tag/customer-owner/page/2) - [»](https://blog.scfnuka.com/tag/customer-owner/page/2) [**Follow** on Twitter](http://twitter.com/scfnuka/) ### Latest news - [![Sharing Knowledge of the Nuka System of Care Worldwide](https://blog.scfnuka.com/hubfs/IMG_8962.jpeg)](https://blog.scfnuka.com/sharing-knowledge-of-the-nuka-system-of-care-worldwide) [Sharing Knowledge of the Nuka System of Care Worldwide](https://blog.scfnuka.com/sharing-knowledge-of-the-nuka-system-of-care-worldwide) - [![Southcentral Foundation’s Community Clerkship](https://blog.scfnuka.com/hubfs/2024-09-19%20Kincaid%20Fall%20Photo%20Fun%20Stock091-1.jpg)](https://blog.scfnuka.com/southcentral-foundations-community-clerkship) [Southcentral Foundation’s Community Clerkship](https://blog.scfnuka.com/southcentral-foundations-community-clerkship) - [![The Annual Nuka Conference](https://blog.scfnuka.com/hubfs/25-Postcard-Nuka%20June%20Conference-1A.jpg)](https://blog.scfnuka.com/the-annual-nuka-conference) [The Annual Nuka Conference](https://blog.scfnuka.com/the-annual-nuka-conference) ### Archives - 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