--- title: 3 Communication Tools to Improve Quality of Care description: Core Concepts teaches communication tools to improve quality of care, including Mental Models, The Ladder of Inference, and Advocacy and Inquiry. image: https://blog.scfnuka.com/hubfs/Imported_Blog_Media/Core-Concepts-2.jpg --- [![Nuka System of Care](https://blog.scfnuka.com/hs-fs/hubfs/raw_assets/public/SouthcentralFoundation_January2024/images/Nuka-System-of-Care-website-logo.png?width=506&height=186&name=Nuka-System-of-Care-website-logo.png "Nuka System of Care")](https://scfnuka.com/) - [Home](https://scfnuka.com/) - [About Us](https://scfnuka.com/about-us/) - [What is Nuka?](https://scfnuka.com/about-us/#what) - [Mission-Vision](http://scfnuka.com/our-story/#mission) - [Nuka FAQs](https://scfnuka.com/our-story/#nukafaqs) - [Leadership](https://scfnuka.com/our-story/#leadership) - [Awards & Recognitions](https://scfnuka.com/our-story/#awards) - [Opportunities](https://scfnuka.com/opportunities/) - [Conferences](https://scfnuka.com/opportunities/conferences/) - [Nuka Conference](https://events.bizzabo.com/649621) - [Trainings](https://scfnuka.com/opportunities/trainings/) - [Working with the Alaska Native Population](https://events.bizzabo.com/582902) - [Core Concepts](https://scfnuka.com/opportunities/trainings/core-concepts/) - [Integrated Care Training](https://scfnuka.com/opportunities/trainings/integrated-care-training/) - [Motivational Interviewing](https://scfnuka.com/opportunities/trainings/motivational-interviewing/) - [Certified Chemical Dependency Counselors Training](https://events.bizzabo.com/704751) - [Cultural Humility Training](https://events.bizzabo.com/564874) - [Team Opportunities](https://scfnuka.com/opportunities/team-opportunities/) - [Site Visits](https://scfnuka.com/opportunities/team-opportunities/site-visits/) - [Team Dynamics Workshop](https://scfnuka.com/opportunities/team-opportunities/team-dynamics-workshop/) - [Leadership Team Assessment and Workshop](https://scfnuka.com/leadership-team-assessment-and-workshop/) - [Students](https://scfnuka.com/opportunities/students/) - [Learning Experiences](https://scfnuka.com/opportunities/students/learning-experience/) - [Internship / Fellowship Opportunities](https://scfnuka.com/opportunities/students/internship-fellowship-opportunities/) - [Short-Term Observation](https://scfnuka.com/opportunities/students/short-term-observation/) - [Scholarship](https://www.southcentralfoundation.com/careers/scholarship_opportunities/) - [Calendar](https://scfnuka.com/calendar/) - [Services We Offer](https://scfnuka.com/services/) - [Executive & Leadership](https://scfnuka.com/services/executive-leadership/) - [Leadership Team Assessment and Workshop](https://scfnuka.com/leadership-team-assessment-and-workshop/) - [Leadership](https://scfnuka.com/services/executive-leadership/leadership/) - [Workforce Development](https://scfnuka.com/services/executive-leadership/workforce-development/) - [Clinical Professionals](https://scfnuka.com/services/clinical-professionals/) - [Behavioral Health](https://scfnuka.com/services/clinical-professionals/behavioral-health/) - [Trauma Informed Care](https://scfnuka.com/services/clinical-professionals/trauma-informed-care/) - [Primary Care](https://scfnuka.com/services/clinical-professionals/primary-care/) - [Improvement & Innovation](https://scfnuka.com/services/improvement-innovation/) - [Customer and Community Engagement](https://scfnuka.com/services/improvement-innovation/customer-community-engagement/) - [Data and Information Management](https://scfnuka.com/services/improvement-innovation/data-and-information-management/) - [Strategy and Improvement](https://scfnuka.com/services/improvement-innovation/strategy-and-improvement/) - [Facility Design](https://scfnuka.com/services/improvement-innovation/facility-design/) - [Software](https://scfnuka.com/nuka-strategic-planning-software/) - [Resources](https://scfnuka.com/resources/) - [Playbooks](https://scfnuka.com/resources/playbooks/) - [Documents](https://scfnuka.com/resources/documents/) - [Media](https://scfnuka.com/resources) - [Podcasts](https://scfnuka.com/resources/podcasts/) - [Videos](https://scfnuka.com/resources/videos/) - [Nuka Webinar Series](https://scfnuka.com/resources/webinar/) - [Articles](https://scfnuka.com/resources/articles/) - [Blog](https://blog.scfnuka.com/) - [Contact Us](https://scfnuka.com/contact-us/) [![Nuka System of Care](https://blog.scfnuka.com/hs-fs/hubfs/raw_assets/public/SouthcentralFoundation_January2024/images/Nuka-System-of-Care-website-logo.png?width=506&height=186&name=Nuka-System-of-Care-website-logo.png "Nuka System of Care")](https://scfnuka.com/) - [Home](https://scfnuka.com/) - [About Us](https://scfnuka.com/about-us/) - [What is Nuka?](https://scfnuka.com/about-us/#what) - [Mission-Vision](https://scfnuka.com/about-us/#mission) - [Nuka FAQs](https://scfnuka.com/about-us/#nukafaqs) - [Leadership](https://scfnuka.com/about-us/#leadership) - [Awards & Recognitions](https://scfnuka.com/about-us/#awards) - [Opportunities](https://scfnuka.com/opportunities/) - [Conferences](https://scfnuka.com/opportunities/conferences/) - [Nuka Conference](https://events.bizzabo.com/649621) - [Trainings](https://scfnuka.com/opportunities/trainings/) - [Working With the Alaska Native Population](https://events.bizzabo.com/582902) - [Core Concepts](https://scfnuka.com/opportunities/trainings/core-concepts/) - [Integrated Care Training](https://scfnuka.com/opportunities/trainings/integrated-care-training/) - [Motivational Interviewing](https://scfnuka.com/opportunities/trainings/motivational-interviewing/) - [Certified Chemical Dependency Counselors Training](https://events.bizzabo.com/704751) - [Cultural Humility Training](https://events.bizzabo.com/564874) - [Team Opportunities](https://scfnuka.com/opportunities/team-opportunities/) - [Site Visits](https://scfnuka.com/opportunities/team-opportunities/site-visits/) - [Team Dynamics Workshop](https://scfnuka.com/opportunities/team-opportunities/team-dynamics-workshop/) - [Leadership Team Assessment and Workshop](https://scfnuka.com/leadership-team-assessment-and-workshop/) - [Students](https://scfnuka.com/opportunities/students/) - [Learning Experiences](https://scfnuka.com/opportunities/students/learning-experience/) - [Internship / Fellowship Opportunities](https://scfnuka.com/opportunities/students/internship-fellowship-opportunities/) - [Short-Term Observation](https://scfnuka.com/opportunities/students/short-term-observation/) - [Scholarship](https://www.southcentralfoundation.com/careers/scholarship_opportunities/) - [Calendar](https://scfnuka.com/calendar/) - [Services We Offer](https://scfnuka.com/services/) - [Executive & Leadership](https://scfnuka.com/services/executive-leadership/) - [Leadership Team Assessment and Workshop](https://scfnuka.com/leadership-team-assessment-and-workshop/) - [Leadership](https://scfnuka.com/services/executive-leadership/leadership/) - [Workforce Development](https://scfnuka.com/services/executive-leadership/workforce-development/) - [Clinical Professionals](https://scfnuka.com/services/clinical-professionals/) - [Behavioral Health](https://scfnuka.com/services/clinical-professionals/behavioral-health/) - [Trauma Informed Care](https://scfnuka.com/services/clinical-professionals/trauma-informed-care/) - [Primary Care](https://scfnuka.com/services/clinical-professionals/primary-care/) - [Improvement & Innovation](https://scfnuka.com/services/improvement-innovation/) - [Customer and Community Engagement](https://scfnuka.com/services/improvement-innovation/customer-community-engagement/) - [Data and Information Management](https://scfnuka.com/services/improvement-innovation/data-and-information-management/) - [Strategy and Improvement](https://scfnuka.com/services/improvement-innovation/strategy-and-improvement/) - [Facility Design](https://scfnuka.com/services/improvement-innovation/facility-design/) - [Software](https://scfnuka.com/nuka-strategic-planning-software/) - [Resources](https://scfnuka.com/resources/) - [Playbooks](https://scfnuka.com/resources/playbooks/) - [Document](https://scfnuka.com/resources/documents/) - [Media](https://scfnuka.com/resources/) - [Podcasts](https://scfnuka.com/resources/podcasts/) - [Videos](https://scfnuka.com/resources/videos/) - [Nuka Webinar Series](https://scfnuka.com/resources/webinar/) - [Articles](https://scfnuka.com/resources/articles/) - [Blog](https://blog.scfnuka.com/) - [Contact Us](https://scfnuka.com/contact-us/) You are here: [Home](https://scfnuka.com) / [Blog](https://blog.scfnuka.com) / Core Concepts: 3 Communication Tools to Improve Quality of Care ![Core Concepts: 3 Communication Tools to Improve Quality of Care](https://blog.scfnuka.com/hubfs/Imported_Blog_Media/Core-Concepts-2.jpg) # Core Concepts: 3 Communication Tools to Improve Quality of Care --- Good communication is key in a wide variety of fields, but none more so than health care. Care workers need to be able to communicate with customers and with each other, and sometimes these conversations can be difficult, particularly the ones with customers. At SCF, [we recognized the importance of communication in our relationship-based care system](https://blog.scfnuka.com/value-of-relationship) long ago, and we have striven to support all our care workers in developing the communication skills they need to form meaningful relationships with customer-owners. [Core Concepts](https://scfnuka.com/opportunities/trainings/core-concepts/) is a training SCF has created for our employees to support our vision of a Native Community that enjoys physical, mental, emotional, and spiritual wellness. The training has several goals, but one of the most important aspects is the communication tools that it offers to participants. Core Concepts teaches a variety of methods and tools that participants can take with them to use to have good dialogue and productive conversations. Read on to learn about three communication tools to improve quality of care. ## 3 Communication Tools to Improve Quality of Care ### **1. Mental Models** Learning about Mental Models helps participants understand the impact of intentions and how to listen effectively. Participants learn how our Mental Models are established by past events, experiences, media and other messages we receive, and going forward, serve as filters through which we observe, interpret, and respond to the world. Mental Models can limit our ways of thinking and behaving, but have the potential to evolve through ongoing learning and interaction with new individuals and environments. ### **2. The Ladder of Inference** This is a way of describing the ways in which people select what they treat as important, add meanings, and draw conclusions. However, conclusions appear obvious and we rarely think about the steps it took to reach them, or how our beliefs, assumptions, and values influence those conclusions. When we “jump up the ladder” (i.e., quickly move to a conclusion without stopping to reflect), this can present challenges in communicating with someone who does not draw conclusions in the same way we do. Understanding the Ladder of Inference and the ways in which we reach a conclusion can greatly aid communication. ### **3. Advocacy and Inquiry** Advocacy is a skill for slowing down the process and revealing to others how we reached our conclusions. Inquiry is a skill to learn how others reached their conclusions and understand our impact on others. Core Concepts teaches techniques for good quality interactions based on both these skills; how to practice good advocacy, encourage and invite inquiry, and seek and understand alternative views. [**These are just a few of the communication tools offered at our Core Concepts workshop; many others are also taught.**](https://scfnuka.com/opportunities/trainings/core-concepts/) ## Core Concepts Workshop Slots are available in our Anchorage Core Concepts sessions, where you will learn alongside SCF employees. [Click here to sign up today and discover a proven workforce training on relationship-based care.](https://scfnuka.com/opportunities/trainings/core-concepts/)[mailto:?subject=Core%20Concepts%3A%203%20Communication%20Tools%20to%20Improve%20Quality%20of%20Care&body=https://scfnuka.com/communication-tools-to-improve-quality-of-care/](mailto:?subject=Core%20Concepts%3A%203%20Communication%20Tools%20to%20Improve%20Quality%20of%20Care&body=https://scfnuka.com/communication-tools-to-improve-quality-of-care/) --- ##### Share this entry - Share on Facebook - Share on Twitter - Share on WhatsApp - Share on Linkedin - [mailto:?subject=https://blog.scfnuka.com/communication-tools-to-improve-quality-of-care](mailto:?subject=https://blog.scfnuka.com/communication-tools-to-improve-quality-of-care) Share by Mail [**Follow** on Twitter](http://twitter.com/scfnuka/) ### Latest news - [![Sharing Knowledge of the Nuka System of Care Worldwide](https://blog.scfnuka.com/hubfs/IMG_8962.jpeg)](https://blog.scfnuka.com/sharing-knowledge-of-the-nuka-system-of-care-worldwide) [Sharing Knowledge of the Nuka System of Care Worldwide](https://blog.scfnuka.com/sharing-knowledge-of-the-nuka-system-of-care-worldwide) - [![Southcentral Foundation’s Community Clerkship](https://blog.scfnuka.com/hubfs/2024-09-19%20Kincaid%20Fall%20Photo%20Fun%20Stock091-1.jpg)](https://blog.scfnuka.com/southcentral-foundations-community-clerkship) [Southcentral Foundation’s Community Clerkship](https://blog.scfnuka.com/southcentral-foundations-community-clerkship) - [![The Annual Nuka Conference](https://blog.scfnuka.com/hubfs/25-Postcard-Nuka%20June%20Conference-1A.jpg)](https://blog.scfnuka.com/the-annual-nuka-conference) [The Annual Nuka Conference](https://blog.scfnuka.com/the-annual-nuka-conference) ### Archives - [January 2017 (4)](https://blog.scfnuka.com/archive/2017/01) - [February 2017 (4)](https://blog.scfnuka.com/archive/2017/02) - [April 2017 (4)](https://blog.scfnuka.com/archive/2017/04) - [August 2017 (4)](https://blog.scfnuka.com/archive/2017/08) - [October 2017 (4)](https://blog.scfnuka.com/archive/2017/10) - [June 2017 (3)](https://blog.scfnuka.com/archive/2017/06) - [July 2017 (3)](https://blog.scfnuka.com/archive/2017/07) - [September 2017 (3)](https://blog.scfnuka.com/archive/2017/09) - [December 2017 (3)](https://blog.scfnuka.com/archive/2017/12) - [March 2018 (3)](https://blog.scfnuka.com/archive/2018/03) - [July 2018 (3)](https://blog.scfnuka.com/archive/2018/07) - [March 2019 (3)](https://blog.scfnuka.com/archive/2019/03) - [May 2020 (3)](https://blog.scfnuka.com/archive/2020/05) - [March 2024 (3)](https://blog.scfnuka.com/archive/2024/03) - [March 2017 (2)](https://blog.scfnuka.com/archive/2017/03) - [May 2017 (2)](https://blog.scfnuka.com/archive/2017/05) - [November 2017 (2)](https://blog.scfnuka.com/archive/2017/11) - [April 2018 (2)](https://blog.scfnuka.com/archive/2018/04) - [May 2018 (2)](https://blog.scfnuka.com/archive/2018/05) - [June 2018 (2)](https://blog.scfnuka.com/archive/2018/06) - [August 2018 (2)](https://blog.scfnuka.com/archive/2018/08) - [September 2018 (2)](https://blog.scfnuka.com/archive/2018/09) - [October 2018 (2)](https://blog.scfnuka.com/archive/2018/10) - [November 2018 (2)](https://blog.scfnuka.com/archive/2018/11) - [April 2019 (2)](https://blog.scfnuka.com/archive/2019/04) - [May 2019 (2)](https://blog.scfnuka.com/archive/2019/05) - [August 2019 (2)](https://blog.scfnuka.com/archive/2019/08) - [September 2019 (2)](https://blog.scfnuka.com/archive/2019/09) - [March 2020 (2)](https://blog.scfnuka.com/archive/2020/03) - [April 2020 (2)](https://blog.scfnuka.com/archive/2020/04) - [June 2020 (2)](https://blog.scfnuka.com/archive/2020/06) - [July 2020 (2)](https://blog.scfnuka.com/archive/2020/07) - [August 2020 (2)](https://blog.scfnuka.com/archive/2020/08) - [September 2020 (2)](https://blog.scfnuka.com/archive/2020/09) - [October 2020 (2)](https://blog.scfnuka.com/archive/2020/10) - [March 2021 (2)](https://blog.scfnuka.com/archive/2021/03) - [May 2021 (2)](https://blog.scfnuka.com/archive/2021/05) - [June 2021 (2)](https://blog.scfnuka.com/archive/2021/06) - [September 2021 (2)](https://blog.scfnuka.com/archive/2021/09) - [November 2021 (2)](https://blog.scfnuka.com/archive/2021/11) - [March 2022 (2)](https://blog.scfnuka.com/archive/2022/03) - [May 2022 (2)](https://blog.scfnuka.com/archive/2022/05) - [August 2022 (2)](https://blog.scfnuka.com/archive/2022/08) - [October 2022 (2)](https://blog.scfnuka.com/archive/2022/10) - [April 2023 (2)](https://blog.scfnuka.com/archive/2023/04) - [May 2023 (2)](https://blog.scfnuka.com/archive/2023/05) - [June 2023 (2)](https://blog.scfnuka.com/archive/2023/06) - [October 2023 (2)](https://blog.scfnuka.com/archive/2023/10) - [December 2023 (2)](https://blog.scfnuka.com/archive/2023/12) - [August 2024 (2)](https://blog.scfnuka.com/archive/2024/08) - [November 2024 (2)](https://blog.scfnuka.com/archive/2024/11) - [January 2025 (2)](https://blog.scfnuka.com/archive/2025/01) - [February 2025 (2)](https://blog.scfnuka.com/archive/2025/02) - [April 2025 (2)](https://blog.scfnuka.com/archive/2025/04) - [January 2018 (1)](https://blog.scfnuka.com/archive/2018/01) - [February 2018 (1)](https://blog.scfnuka.com/archive/2018/02) - [December 2018 (1)](https://blog.scfnuka.com/archive/2018/12) - [January 2019 (1)](https://blog.scfnuka.com/archive/2019/01) - [February 2019 (1)](https://blog.scfnuka.com/archive/2019/02) - [June 2019 (1)](https://blog.scfnuka.com/archive/2019/06) - [July 2019 (1)](https://blog.scfnuka.com/archive/2019/07) - [November 2019 (1)](https://blog.scfnuka.com/archive/2019/11) - [December 2019 (1)](https://blog.scfnuka.com/archive/2019/12) - [January 2020 (1)](https://blog.scfnuka.com/archive/2020/01) - [February 2020 (1)](https://blog.scfnuka.com/archive/2020/02) - [November 2020 (1)](https://blog.scfnuka.com/archive/2020/11) - [December 2020 (1)](https://blog.scfnuka.com/archive/2020/12) - [January 2021 (1)](https://blog.scfnuka.com/archive/2021/01) - [April 2021 (1)](https://blog.scfnuka.com/archive/2021/04) - [July 2021 (1)](https://blog.scfnuka.com/archive/2021/07) - [August 2021 (1)](https://blog.scfnuka.com/archive/2021/08) - [December 2021 (1)](https://blog.scfnuka.com/archive/2021/12) - [January 2022 (1)](https://blog.scfnuka.com/archive/2022/01) - [February 2022 (1)](https://blog.scfnuka.com/archive/2022/02) - [April 2022 (1)](https://blog.scfnuka.com/archive/2022/04) - [June 2022 (1)](https://blog.scfnuka.com/archive/2022/06) - [July 2022 (1)](https://blog.scfnuka.com/archive/2022/07) - [December 2022 (1)](https://blog.scfnuka.com/archive/2022/12) - [January 2023 (1)](https://blog.scfnuka.com/archive/2023/01) - [March 2023 (1)](https://blog.scfnuka.com/archive/2023/03) - [July 2023 (1)](https://blog.scfnuka.com/archive/2023/07) - [August 2023 (1)](https://blog.scfnuka.com/archive/2023/08) - [September 2023 (1)](https://blog.scfnuka.com/archive/2023/09) - [November 2023 (1)](https://blog.scfnuka.com/archive/2023/11) - [April 2024 (1)](https://blog.scfnuka.com/archive/2024/04) - [June 2024 (1)](https://blog.scfnuka.com/archive/2024/06) - [July 2024 (1)](https://blog.scfnuka.com/archive/2024/07) - [September 2024 (1)](https://blog.scfnuka.com/archive/2024/09) - [December 2024 (1)](https://blog.scfnuka.com/archive/2024/12) - [March 2025 (1)](https://blog.scfnuka.com/archive/2025/03) See all ### TAGS - [Southcentral Foundation](https://blog.scfnuka.com/tag/southcentral-foundation) - [Nuka System of Care](https://blog.scfnuka.com/tag/nuka-system-of-care) - [Integrated Care Teams](https://blog.scfnuka.com/tag/integrated-care-teams) - [Customer-Owner](https://blog.scfnuka.com/tag/customer-owner) - [Nuka System of Care Conference](https://blog.scfnuka.com/tag/nuka-system-of-care-conference) - [Training](https://blog.scfnuka.com/tag/training) - [Improvement](https://blog.scfnuka.com/tag/improvement) - [Operations](https://blog.scfnuka.com/tag/operations) - [Behavioral Health](https://blog.scfnuka.com/tag/behavioral-health) - [COVID-19](https://blog.scfnuka.com/tag/covid-19) - [Core Concepts](https://blog.scfnuka.com/tag/core-concepts) - [Evaluation](https://blog.scfnuka.com/tag/evaluation) - [Relationship-based Care](https://blog.scfnuka.com/tag/relationship-based-care) - [Virtual Nuka Conference](https://blog.scfnuka.com/tag/virtual-nuka-conference) - [Clinical Operations](https://blog.scfnuka.com/tag/clinical-operations) - [Data & Improvement](https://blog.scfnuka.com/tag/data-improvement) - [Leadership](https://blog.scfnuka.com/tag/leadership) - [Relationships](https://blog.scfnuka.com/tag/relationships) - [Nuka Conference](https://blog.scfnuka.com/tag/nuka-conference) - [Data](https://blog.scfnuka.com/tag/data) - [Health Marketing](https://blog.scfnuka.com/tag/health-marketing) - [Management](https://blog.scfnuka.com/tag/management) - [Operational Principles](https://blog.scfnuka.com/tag/operational-principles) - [Whole System Transformation](https://blog.scfnuka.com/tag/whole-system-transformation) - [Administrative Support](https://blog.scfnuka.com/tag/administrative-support) [Nuka Learning Sessions in the UK ![Nuka Learning Sessions in the UK](https://blog.scfnuka.com/hs-fs/hubfs/Imported_Blog_Media/London-2.jpg?width=90&name=London-2.jpg)](https://blog.scfnuka.com/learning-sessions-in-the-uk) [![Lessons from the Nuka Health Care Innovations Conference](https://blog.scfnuka.com/hs-fs/hubfs/Imported_Blog_Media/Oregon-2.jpg?width=90&name=Oregon-2.jpg) Lessons from the Nuka Health Care Innovations Conference](https://blog.scfnuka.com/lessons-nuka-health-care-innovations-conference) ### Southcentral Foundation’s Nuka Learning Institute 4085 Tudor Centre Drive Anchorage, Alaska 99508 For information about consulting and events, please contact (907) 729-NUKA (6852) or [SCFNukaEvent@scf.cc](mailto:SCFNukaEvent@scf.cc) For information about student opportunities, please visit [www.scfnuka.com/opportunities/students/](https://scfnuka.com/opportunities/students/) or call (907) 729-6800. ### Southcentral Foundation For information about Southcentral Foundation’s health and wellness programs and services, please visit [www.southcentralfoundation.com](http://www.southcentralfoundation.com/) or call (907) 729-4955 ![Sothcentral Foundation](https://blog.scfnuka.com/hs-fs/hubfs/raw_assets/public/SouthcentralFoundation_January2024/images/SCF_Logo_New_white-300x170.png?width=300&name=SCF_Logo_New_white-300x170.png "Sothcentral Foundation") Copyright © 2025 Southcentral Foundation - [mailto:SCFNukaevent@SCF.cc](mailto:SCFNukaevent@SCF.cc) - - - - [Home](https://scfnuka.com/) - [About Us](https://scfnuka.com/about-us/) - [What is Nuka?](https://scfnuka.com/about-us/#what) - [Mission-Vision](http://scfnuka.com/our-story/#mission) - [Nuka FAQs](https://scfnuka.com/our-story/#nukafaqs) - [Leadership](https://scfnuka.com/our-story/#leadership) - [Awards & Recognitions](https://scfnuka.com/our-story/#awards) - [Opportunities](https://scfnuka.com/opportunities/) - [Conferences](https://scfnuka.com/opportunities/conferences/) - [Nuka Conference](https://events.bizzabo.com/649621) - [Trainings](https://scfnuka.com/opportunities/trainings/) - [Working with the Alaska Native Population](https://events.bizzabo.com/582902) - [Core Concepts](https://scfnuka.com/opportunities/trainings/core-concepts/) - [Integrated Care Training](https://scfnuka.com/opportunities/trainings/integrated-care-training/) - [Motivational Interviewing](https://scfnuka.com/opportunities/trainings/motivational-interviewing/) - [Certified Chemical Dependency Counselors Training](https://events.bizzabo.com/704751) - [Cultural Humility Training](https://events.bizzabo.com/564874) - [Team Opportunities](https://scfnuka.com/opportunities/team-opportunities/) - [Site Visits](https://scfnuka.com/opportunities/team-opportunities/site-visits/) - [Team Dynamics Workshop](https://scfnuka.com/opportunities/team-opportunities/team-dynamics-workshop/) - [Leadership Team Assessment and Workshop](https://scfnuka.com/leadership-team-assessment-and-workshop/) - [Students](https://scfnuka.com/opportunities/students/) - [Learning Experiences](https://scfnuka.com/opportunities/students/learning-experience/) - [Internship / Fellowship Opportunities](https://scfnuka.com/opportunities/students/internship-fellowship-opportunities/) - [Short-Term Observation](https://scfnuka.com/opportunities/students/short-term-observation/) - [Scholarship](https://www.southcentralfoundation.com/careers/scholarship_opportunities/) - [Calendar](https://scfnuka.com/calendar/) - [Services We Offer](https://scfnuka.com/services/) - [Executive & Leadership](https://scfnuka.com/services/executive-leadership/) - [Leadership Team Assessment and Workshop](https://scfnuka.com/leadership-team-assessment-and-workshop/) - [Leadership](https://scfnuka.com/services/executive-leadership/leadership/) - [Workforce Development](https://scfnuka.com/services/executive-leadership/workforce-development/) - [Clinical Professionals](https://scfnuka.com/services/clinical-professionals/) - [Behavioral Health](https://scfnuka.com/services/clinical-professionals/behavioral-health/) - [Trauma Informed Care](https://scfnuka.com/services/clinical-professionals/trauma-informed-care/) - [Primary Care](https://scfnuka.com/services/clinical-professionals/primary-care/) - [Improvement & Innovation](https://scfnuka.com/services/improvement-innovation/) - [Customer and Community Engagement](https://scfnuka.com/services/improvement-innovation/customer-community-engagement/) - [Data and Information Management](https://scfnuka.com/services/improvement-innovation/data-and-information-management/) - [Strategy and Improvement](https://scfnuka.com/services/improvement-innovation/strategy-and-improvement/) - [Facility Design](https://scfnuka.com/services/improvement-innovation/facility-design/) - [Software](https://scfnuka.com/nuka-strategic-planning-software/) - [Resources](https://scfnuka.com/resources/) - [Playbooks](https://scfnuka.com/resources/playbooks/) - [Documents](https://scfnuka.com/resources/documents/) - [Media](https://scfnuka.com/resources) - [Podcasts](https://scfnuka.com/resources/podcasts/) - [Videos](https://scfnuka.com/resources/videos/) - [Nuka Webinar Series](https://scfnuka.com/resources/webinar/) - [Articles](https://scfnuka.com/resources/articles/) - [Blog](https://blog.scfnuka.com/) - [Contact Us](https://scfnuka.com/contact-us/) ```json { "@context" : "https://schema.org", "@type" : "BlogPosting", "author" : { "@type" : "Person", "name" : "Matt Doogan", "url" : "https://blog.scfnuka.com/author/matt-doogan" }, "dateModified" : "2025-02-20T23:58:26.451Z", "datePublished" : "2017-10-26T11:37:31.000Z", "headline" : "3 Communication Tools to Improve Quality of Care", "image" : [ "https://blog.scfnuka.com/hubfs/Imported_Blog_Media/Core-Concepts-2.jpg" ], "mainEntityOfPage" : { "@id" : "https://blog.scfnuka.com/communication-tools-to-improve-quality-of-care", "@type" : "WebPage" }, "publisher" : { "@type" : "Organization", "logo" : { "@type" : "ImageObject", "url" : "https://blog.scfnuka.com/hubfs/SouthcentralFoundation_July2019/Images/Nuka-System-of-Care-website-logo.png" }, "name" : "Southcentral Foundation" } } ```