Southcentral Foundation has shifted from customer service to customer experience. What does this mean? SCF addresses whole-person wellness by recognizing it provides more than “instances of...
LaZell Hammons On Integrated Care Teams
LaZell Hammons was one of the first Nurse Case Manager’s at Southcentral Foundation and participated in redesigning the multidisciplinary teams. In 2015, Ben Collins from the King’s Fund...
Integrated Care at Southcentral Foundation
Health care facilities all over the U.S. follow a model of patient care that is disease-focused. There is a diagnosis and the disease is treated. At Southcentral Foundation (SCF), services are...
Integrated Care Team FAQs
Nuka System of Care Approach Southcentral Foundation’s Nuka System of Care has worked with the Native Community in Alaska to implement integrated care teams (ICT). These are co-located,...
Whole System Transformation
How does SCF work together with the Native Community to achieve physical, mental, emotional and spiritual wellness? Native Community members recall the old health care system where...
The Value of Relationship With Health Care Providers
When a customer-owner establishes a trusting, accountable and long-term relationship with a health care provider team, it will generally lead to more positive health outcomes. Healthy...
Customer-Ownership Transforms Health, Wellness and Health Care Delivery
If you have ever visited or received services at SCF you’ve probably seen or heard the term “customer-owner.” SCF uses this term to describe the 65,000 Alaska Native and American Indian people...
Southcentral Foundation’s Nuka System of Care
Southcentral Foundation’s Nuka System of Care is the name given to SCF’s whole health care system created, managed and owned by Alaska Native people to achieve physical, mental, emotional and...
