One of the top concerns facing health care organizations is workforce shortages. The National Center for Health Workforce Analysis projects a worsening shortage of health care workers in the future,...

Administrative support staff are an important part of any health care system. They are often a customer’s first point of contact with the system, and ensuring that administrative support staff...

At health care organizations, a lot of focus is placed on care providers, who are critical for ensuring that quality care which addresses patients’ health needs is offered. However, with...