Having a good understanding of the customer experience is critical for health care organizations to more effectively make changes and improvements to the system. Although overall customer...

With health care organizations under increasing pressure to reduce costs, one area that is worth examination is scheduling and logistics. Ensuring that appointments are handled as efficiently as...

With complaints of pain as one of the main reasons people come to primary care, health care systems are always looking for effective ways to treat both acute and chronic pain. Southcentral...

At Southcentral Foundation, relationships are a key component of how our organization operates. Relationships between providers and customer-owners are the core of the Nuka System of Care, but...

According to an article recently published by the BBC, a study conducted by the University of Exeter has revealed that patients who see the same doctor have lower death rates. The BBC writes...

Engaging customers is critically important in health care. SCF works to engage individuals and families through our relationship-based Nuka System of Care, with providers forming strong,...

Opioid addiction has become a major public health crisis in many parts of the United States, and people are increasingly looking to health care organizations for answers. Southcentral Foundation has...

SCF undertook a major study on relationship-based care. The purpose of this study was to investigate whether customer-owners who are empanelled (chose to be assigned) to a primary care provider...