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Relationship-Based Care and Improved Health Outcomes

According to an article recently published by the BBC, a study conducted by the University of Exeter has revealed that patients who see the same doctor have lower death rates. The BBC writes...

Best Practices for System Transformation Part 2: Strategic Planning

Strategic planning is very important for a wide variety of organizations. Being able to chart the direction for an organization and decide how to allocate resources for the future is a critical...

Best Practices for System Transformation Part 1: Supporting Operations and Innovation

Previous articles on this blog have given an overview of how SCF transformed its system upon taking responsibility for primary care for the Alaska Native community in southern Alaska. Before,...

Community Engagement: A Key Component of Quality Health Care

Engaging customers is critically important in health care. SCF works to engage individuals and families through our relationship-based Nuka System of Care, with providers forming strong,...

The Impact of Relationship-Based Care

SCF undertook a major study on relationship-based care. The purpose of this study was to investigate whether customer-owners who are empanelled (chose to be assigned) to a primary care provider...

Relationships

Excerpt from SCF’s 30-year Report Southcentral Foundation (SCF) recognizes that health care is about people and relationships. Alaska Native people have always lived life in “community,”...

Customer-Ownership

Excerpt from Southcentral Foundation’s 30-year Report Southcentral Foundation’s (SCF) arrangements with the Indian Health Service (IHS) to take over the entire primary care system in 1998, and...

Customer-Driven Health Care

“Treat every customer-owner like your auntie.” The words of Ileen Sylvester, Southcentral Foundation’s Vice President of Executive and Tribal Services, resonate with many SCF employees. These...

Customer-Ownership Transforms Health, Wellness and Health Care Delivery

If you have ever visited or received services at SCF you’ve probably seen or heard the term “customer-owner.” SCF uses this term to describe the 65,000 Alaska Native and American Indian people...

Southcentral Foundation’s Nuka System of Care

Southcentral Foundation’s Nuka System of Care is the name given to SCF’s whole health care system created, managed and owned by Alaska Native people to achieve physical, mental, emotional and...

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